These Support Policies apply to your use of Magnetic Software and may be updated from time to time. Magnetic’s Terms and Conditions for the applicable SaaS product can be found here.

Support response times

Magnetic is committed to rapid response of all support requests. Support queries will be attended to within one hour, and depending on the nature of the request, a follow-up time will be scheduled by our technicians. All support requests can be logged through our various support channels (below) on a 24/7 basis, and can be tracked via our support portal once a ticket has been logged.

Available support channels

Magnetic updates

Magnetic updates may address security fixes, critical patches, general maintenance functionality and/or documentation, and will be made available at our discretion. Magnetic is under no obligation to develop any future functionality or enhancements.

Where practical, Magnetic will give you advanced notice of these updates, and will schedule them outside of regular business hours.