In a business context, efficiency should almost be seen as something of a religion. This is not to say that weekly animal sacrifices are needed, just that any practices that compromise the productivity of a business should be treated as a cardinal sin.
Perhaps the greatest offender to this aforementioned deity is the general confusion and apathy that results from a workforce that, as individuals, don’t fully understand their roles within the business process. Fortunately, there are three very clear steps that both business owners and managers can take to exorcise this business inefficiency once and for all.
Diagnose the Problem Areas
So how exactly do you find the weak links in your business process? To efficiently think about this problem, you will be forced to take a harrowing journey back to your high school statistics class to re-examine a crucial concept, namely, Venn diagrams. If this term doesn’t immediately fill you with a sense of reminiscent panic, I am referring to the overlapping circles that signify just how much two people have in common.
Within a business context, you should map out the existing Venn diagrams for each employee and assess the extent to which their current duties overlap. Ideally, you would like each staff member’s Venn diagrams to touch, signifying that every task is covered; but not to significantly overlap with one another, which would in all likelihood result in a ‘too many cooks spoil the broth’ scenario.
Redefine Roles through Communication
Having assessed which duties are adequately covered through Venn diagrams, one should then take the step of reassigning employees to neglected business tasks.
This streamlining of the business process will result in all of the business’s employees understanding exactly what is required of them, as well as resulting in maximum staff efficiency.
Furthermore, because employees would be responsible for extremely specific tasks, it would introduce something of an accountability system to your business in the event of something going wrong.
Let Staff Know Why Their Job Matters
A study in 2012 revealed that only 14% of staff know their business’s overall strategy, with this figure linked to the prevailing inefficiency seen in the majority of work places.
With this in mind, a great way to keep your employees both informed and motivated is to let them know just what their specific role accomplishes within the greater strategy of the business. Not only will this add purpose to their jobs, but it will also get them personally invested in the overall performance of the company!
Your staff simply have to know their exact roles within the business process in order to have anything even close to resembling business efficiency. However, proper and frequent implementation of the above three steps should go a long way towards guaranteeing a slick and productive workforce moving forward.
Last week we wrote about businesses with complex internal operations, so keeping in line with the performance theme, I’ll be writing about sales performance and how to ensure your sales team stay motivated and consistent.